We Service Personal IT Support and Small Business

Today more than ever, efficiency and reliability are essential for homes and small businesses. Here at GiComputing we tailored to your unique needs, whether you're managing a household office, a growing startup, or a local businessβ€”we ensure your technology works seamlessly to support your daily life and operations. We provide expert remote and onsite IT support for homes and small businesses. Specialists in serving residential clients and local businesses with 1-15 users, we are your trusted neighborhood IT support partner.

SUPPORT & RESOURCES

We're here to help you succeed with comprehensive support options

❓

Frequently Asked Questions

What areas do you serve?

We serve clients throughout the Maryland, DC, and Virginia area. Remote support is available nationwide for existing clients.

What are your response times?

For Essential Support, we respond within 24-48 hours. Professional IT Care clients get same-business-day response. Premium Managed IT includes priority response with 2-hour SLA during business hours.

Do you offer emergency support?

Yes! Emergency support is available for all clients. Premium Managed IT clients receive 24/7 emergency support at no additional cost.

What payment methods do you accept?

We accept all major credit cards, checks, ACH transfers, and for business clients, we offer net-30 payment terms.

Do you provide remote support?

Absolutely! Many issues can be resolved remotely, saving you time and money. We use secure, encrypted remote access tools.

πŸ“š

Support Resources

πŸ“ž Phone Support

Call us directly at 240-707-8367 during business hours (Mon-Fri, 9 AM - 6 PM EST)

πŸ“§ Email Support

Send us an email at idarpoh.gicomputing@gmail.com and we'll respond within 24 hours

🎫 Support Tickets

Premium clients have access to our online support ticket system for tracking all requests

πŸ’» Remote Sessions

Quick issues? We can connect remotely and resolve many problems in minutes

πŸ“… Scheduled Appointments

Book an on-site visit or virtual consultation using our online booking system

πŸ” Security Alerts

Managed IT clients receive proactive security alerts and updates about potential threats

Service Level Agreements (SLA)

Essential Support

  • Response Time: 24-48 hours
  • Resolution Target: 3-5 business days
  • Support Hours: Mon-Fri, 9 AM - 6 PM
  • Method: Phone, Email, On-site

Professional IT Care

  • Response Time: Same business day
  • Resolution Target: 1-2 business days
  • Support Hours: Mon-Fri, 8 AM - 7 PM
  • Method: All channels + Priority

Premium Managed IT

  • Response Time: 2 hours
  • Resolution Target: Same day
  • Support Hours: 24/7/365
  • Method: All channels + Dedicated rep

Need Help Right Now?

Our team is ready to assist you with any IT challenge

SCHEDULE AN APPOINTMENT

Choose your preferred method to book a consultation with our IT experts

πŸ“… Book with Calendly

Select a time that works best for you β€” scheduling is quick and easy.

CONTACT US TODAY

πŸ“ž

PHONE

240-707-8367
βœ‰οΈ

EMAIL

idarpoh.gicomputing@gmail.com

Let us simplify your technology.